At Joya 99, your privacy is not an afterthought — it's built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. Please read it carefully before using the Joya 99 platform.
Short version: Joya 99 collects only the data we need to run your account and process your payments. We do not sell your data. We do not share it with advertisers. We protect it with industry-standard encryption. That's the Joya 99 privacy promise.
Privacy at a Glance
Six core commitments that define how Joya 99 handles your personal information every single day.
Joya 99 only collects the personal data that is strictly necessary to operate your account, process your transactions, and comply with legal obligations. We do not collect data for the sake of it. If we don't need it, we don't ask for it.
Every piece of data transmitted between your device and the Joya 99 platform is protected by TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text. The same standard used by banks and financial institutions.
Joya 99 does not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. Your data belongs to you. We use it to run your account and nothing else. No exceptions, no grey areas.
Payments via bKash, Nagad, and Rocket are processed through official API integrations. Joya 99 never stores your mobile banking PIN, password, or full account credentials. Payment authentication happens directly through your mobile banking app, keeping your financial accounts fully under your control.
Joya 99 gives you clear rights over your personal data — including the right to access it, correct it, and in certain circumstances request its deletion. You can exercise any of these rights by contacting our support team at any time. We will respond within 30 days.
Joya 99 does not keep your data indefinitely. We retain personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Once the retention period expires, your data is securely deleted or anonymised.
Full Privacy Policy
This policy applies to all users of the Joya 99 platform, including the website at joya-99.vip and the Joya 99 mobile app. It covers all personal data collected from the moment you visit the platform, whether or not you create an account.
Joya 99 collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically by your use of the platform, and data received from third-party payment providers when you make a deposit or withdrawal.
Data you provide directly:
Data collected automatically:
Data from payment providers:
When you make a deposit or withdrawal via bKash, Nagad, or Rocket, Joya 99 receives a transaction confirmation from the payment provider. This includes the transaction reference number, amount, and the mobile banking number associated with the transaction. Joya 99 does not receive or store your mobile banking PIN or password at any point.
Joya 99 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent.
| Purpose | Data Used |
|---|---|
| Creating and managing your Joya 99 account | Name, email, phone number, date of birth |
| Verifying your age and identity | Date of birth, identity documents, name |
| Processing deposits and withdrawals | Mobile banking number, transaction data |
| Preventing fraud and money laundering | IP address, device data, transaction history, identity documents |
| Providing customer support | Name, email, account history, support correspondence |
| Sending account notifications and security alerts | Email address, phone number |
| Improving platform performance and user experience | Session data, device data, game activity (anonymised where possible) |
| Complying with legal and regulatory obligations | All categories as required by applicable law |
Joya 99 does not use your personal data for targeted advertising, profiling for commercial purposes, or any form of automated decision-making that produces legal or similarly significant effects on you without human review.
Joya 99 processes your personal data on the following legal bases:
Joya 99 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
All third parties with whom Joya 99 shares personal data are required to handle that data in accordance with applicable privacy law and to implement appropriate security measures.
Joya 99 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.
We use the following categories of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Joya 99 platform. Joya 99 does not use third-party advertising cookies or share cookie data with advertisers.
Joya 99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.
While Joya 99 takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.
Joya 99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When the applicable retention period expires, Joya 99 will securely delete or anonymise your personal data so that it can no longer be linked back to you. If you request deletion of your data before the retention period expires, we will delete what we are legally permitted to delete and explain any data we are required to retain.
As a Joya 99 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.
You can request a copy of the personal data Joya 99 holds about you at any time. We will provide this in a clear, readable format within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Contact support with the details you want updated.
In certain circumstances, you can request that Joya 99 delete your personal data. We will comply where we are not legally required to retain the data.
You can ask Joya 99 to restrict how we use your data in certain situations — for example, while a dispute about its accuracy is being resolved.
You can request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service provider if you wish.
You can object to Joya 99 processing your data on the basis of legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
The Joya 99 platform is strictly for adults aged 18 and over. Joya 99 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the Joya 99 platform or provide any personal information to us.
If Joya 99 becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on the Joya 99 platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.
Parents and guardians are encouraged to monitor their children's online activity and use parental control tools to prevent access to online gaming platforms.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Joya 99 handles your personal information, please get in touch with our support team:
If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Joya 99 reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered users via email or an in-platform notification before the changes take effect. The date at the top of this page reflects when the policy was last updated. We recommend reviewing this page periodically.